Refunds for Goods
Refund requests must be made within 365 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
1. Good is broken;
2. Good does not match description;
3. Purchaser changed their mind;
4. Good does not meet the purchaser's expectations; or
5. Dissatisfied for any reason..
Refunds do not apply to the following goods:
Goods or services whose value is in excess of AUD$99.
Refunds for Services
All services sold on our Site are non-refundable.
Money-Back Guarantee
We offer a 100% money-back guarantee for qualifying electronic content purchased directly through the danielbrammall.com website, for up to 365 days from the date of purchase, where the purchase price is less than $100.
The following conditions apply to the money-back guarantee:
The guarantee applies only to electronic content purchased directly through the danielbrammall.com website.
The guarantee does not apply to electronic content purchased, downloaded or otherwise obtained through a third-party platform, retailer or marketplace, including but not limited to Amazon. Any refund or return rights relating to a purchase made through a third party are subject to that third party's terms and conditions and refund policies.
The guarantee does not apply to the purchase of physical goods or to services that are not electronic content purchased directly through the danielbrammall.com website.
We reserve the right to refuse a claim made under this money-back guarantee where the claim relates to physical goods or services that are not otherwise covered by the guarantee, particularly where we have incurred an actual cost in providing those goods or services, whether incurred directly by us or through a third-party provider.
This may include costs incurred in connection with the fulfilment or provision of physical goods or services through a third-party provider, including Amazon.
Physical Book Purchases
The 100% money-back guarantee does not apply to purchases of physical copies of the book.
However, at our discretion, we may consider providing a refund for a physical book purchase where the purchaser returns the book to us at their own expense. Any book returned for consideration of a discretionary refund must be received by us in its original condition and, where applicable, in its original packaging.
The purchaser is responsible for all costs associated with returning the book to us, including postage, shipping, handling and any other applicable costs. A refund will not be considered until the returned book has been received and inspected by us.
Any refund provided under this provision is entirely at our discretion and does not form part of the 100% money-back guarantee.
Nothing in these terms limits, excludes or otherwise affects any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable Australian Consumer Law.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
support @ danielbrammall.com
